Payment Policy
1. Who We Are
This website is operated by Quikdin Limited, trading as “Dindaz” (“Dindaz”, “we”, “us”, “our”).
Registered address:
Quikdin Limited (Dindaz)
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
For any questions about this Payment Policy:
Email (legal): legal@dindaz.com
Email (support): support@dindaz.com
2. Accepted Payment Methods
To make checkout simple and secure, we accept a range of widely used payment methods, which may include:
Major credit and debit cards (e.g. Visa, MasterCard, American Express, etc.)
Selected digital wallets and online payment methods (depending on your region)
The exact options available will be shown at checkout and may vary by country or currency.
We do not accept cash, cheque, or offline bank transfers for online orders, unless explicitly stated on our website.
3. Currency
Dindaz serves customers worldwide. Prices are shown and charged in a relevant currency for your region, such as:
USD for customers in the United States
GBP for customers in the United Kingdom
EUR or other local currencies for customers in other regions, where available
The currency and total amount payable will be clearly displayed at checkout before you confirm your order.
If your card or bank account uses a different currency, your provider may convert the amount and may apply their own conversion or foreign transaction fees. These charges are outside our control.
4. Pricing, Taxes & Order Total
All prices displayed on our website are shown per product and:
May include or exclude taxes depending on your location and local rules
Do not include shipping costs until you reach the checkout
At checkout, you will see:
Product prices
Any applicable taxes (e.g. VAT, sales tax, where required by law)
Shipping costs
The final order total
You will always have the opportunity to review and confirm this total before submitting payment.
We reserve the right to change prices at any time, but such changes will not affect orders that have already been placed and confirmed.
5. When We Charge You
Payment is taken at the time you place your order:
When you click “Pay”, “Complete Order”, or similar, you authorise us and our payment partners to charge the full order amount to your chosen payment method.
If your payment is approved, you will see an on-screen confirmation and receive an order confirmation email.
If your payment is declined, the order will not be completed. You may need to contact your bank/card issuer or try another method.
In some cases, your bank or provider may show a temporary “authorisation hold” before the final charge is settled. This is part of normal card processing.
6. Payment Security
We take payment security seriously and work with reputable, secure payment providers. Key measures include:
Encrypted connection: All payment pages use SSL/TLS encryption (you will see “https” and/or a padlock icon in your browser).
PCI-DSS compliant processing: Payment data is handled by payment providers that follow recognised card industry security standards.
No card storage on our servers: We do not store your full card number or security code. Card details are transmitted securely to our payment providers for authorisation and processing.
3D Secure / Strong Customer Authentication: For eligible cards and regions, you may be asked to verify your payment through an additional step with your bank (such as a one-time code, app confirmation, or password). This helps protect you against unauthorised use and supports regulatory requirements.
You should never send full payment card details to us by email or message. We will never ask you to do so.
7. Billing Details & Checkout Information
At checkout, we collect:
Billing information – including your name, billing address, and contact details
Shipping information – including the delivery name and address
If your billing information is the same as your shipping information, you can simply confirm this and you will not need to re-enter the address.
If your shipping address is different, you must provide the correct shipping details for us to deliver your order.
You are responsible for ensuring that all billing and shipping details are accurate and complete. Incorrect information may result in delays, failed delivery, or additional charges.
8. Failed or Suspicious Transactions
Sometimes a payment may fail or require extra checks. Common reasons include:
Incorrect card details or expired card
Insufficient funds or credit limit reached
Bank or provider security checks blocking an unusual transaction
Mismatch between billing address and card records
If your payment fails:
Check your card details, available balance, and billing address
Try again or use another payment method
Contact your bank or provider if the problem persists
To help prevent fraud and protect all customers, we may:
Use automated fraud screening tools
Manually review unusual orders (for example, very high values or mismatched locations)
Contact you to request confirmation or additional information
We reserve the right to cancel or refuse any order where we suspect fraud, unauthorised use, or breach of our Terms & Conditions. In such cases, any payment captured will be refunded.
9. Refunds & Payment Reversals
If you are eligible for a refund under our Return & Refund Policy:
Refunds are issued to the original payment method used for the order (we cannot refund to a different card or account).
Once a refund is processed by us, it can take 14–21 working days for the amount to appear in your account, depending on your bank or card issuer.
You will receive a confirmation email from us when the refund has been initiated.
Any refund amount will usually include:
The product price of the refunded items
Any standard shipping charges where required by law or our policy
It will not usually include:
Additional charges imposed by your bank or card issuer (e.g. currency conversion fees)
Shipping costs related to incorrect addresses or non-collection, unless the error is ours
For full details on when refunds are available and how they are approved, please refer to our Return & Refund Policy.
If you are expecting a refund and do not see it after 21 working days:
Check your bank/card statement again
Contact your bank or card issuer
If still unresolved, contact us at support@dindaz.com with your order number
10. Disputes & Chargebacks
If something is wrong with your order (e.g. you believe you have been charged incorrectly or have not received your items):
Please contact us first at support@dindaz.com so we can investigate and resolve the issue quickly.
We are committed to fair and transparent resolution of payment issues. In many cases, we can resolve problems faster and more clearly than through a formal dispute process.
If you do raise a dispute or chargeback with your bank or payment provider, we will provide them with all relevant information about your order and communications.
11. Your Responsibilities
By submitting an order and payment, you confirm that:
You are authorised to use the chosen payment method.
The payment details you provide are correct and complete.
You understand and accept the terms of this Payment Policy, as well as our Terms & Conditions, Privacy Policy, and other applicable policies.
Misuse of payment methods or unauthorised transactions may be investigated and reported to relevant authorities where appropriate.
12. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our processes, payment options, security practices, or legal requirements.
The latest version will always be available on this page.
The “Last updated” date below indicates when it was most recently revised.
Your continued use of our website and services after any changes are posted will be taken as acceptance of the updated policy.
Last updated: 18 November 2025
13. Contact Us
If you have any questions about payments, billing, or this Payment Policy, please contact:
Customer Support
Email: support@dindaz.com
Legal / Policy Queries
Email: legal@dindaz.com
Quikdin Limited (Dindaz)
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
