Delivery Policy

This page explains how Dindaz processes, ships, and delivers your orders worldwide, including handling times, delivery estimates, customs, and how we deal with delivery issues.

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1. Overview

Dindaz offers made-to-order physical products that are produced and shipped after you place an order. We work with trusted fulfilment and shipping partners around the world to deliver your items as efficiently and reliably as possible.

This Delivery Policy applies to all orders placed on our website.

2. Order Processing Times

Processing time: Most orders are processed and sent to production within 1–3 business days after payment is confirmed.
During this time, we:
- Verify your order and payment
- Print/produce your items on demand
- Perform basic quality checks
- Prepare your order for shipment

Business days are Monday to Friday, excluding public holidays. Orders placed at weekends or on holidays will begin processing on the next business day.

If there is an unexpected delay (for example, stock or production issues), we will contact you using the email address provided at checkout.

3. Shipping Methods & Estimated Delivery Times

We ship globally using reliable postal and courier services selected based on destination, speed, and reliability. The exact carrier may vary by region and product type.

Once your order has been processed and dispatched, typical estimated delivery times are:

United Kingdom: approx. 2–5 business days after dispatch
Europe: approx. 3–10 business days after dispatch
United States & Canada: approx. 3–8 business days after dispatch
Rest of the World: approx. 7–21 business days after dispatch, depending on local postal services and customs clearance

These timeframes are estimates only and are not guaranteed. Actual delivery times can vary due to factors such as:

Local postal service performance
Customs inspections
Remote or hard-to-reach locations
Seasonal peaks (e.g. holidays)
Adverse weather or unforeseen disruptions

We do not accept liability for delays that are outside our reasonable control but will always aim to support you in resolving issues with the carrier.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery country/region
Shipping method (where options are offered)
Product weight, size, and quantity

You will see the shipping cost clearly displayed before you complete your order. From time to time, we may run promotions such as discounted or free shipping; any such offers will be clearly indicated on our website and/or at checkout.

5. Multi-Item Orders & Separate Shipments

Because our products are made to order and may be produced at different facilities, items in the same order might ship separately.

You may receive your order in multiple parcels.
Each parcel will have its own tracking information (where available).
There is no extra charge to you for split shipments beyond the shipping fee shown at checkout.

If part of your order arrives and another part is still in transit, please allow the full estimated delivery time for the remaining parcel(s).

6. Order Tracking

When your order (or part of your order) is dispatched, we will send a shipping confirmation email to the address you provided at checkout, which will usually include:

A tracking number and/or tracking link
The items included in that shipment

You can use the tracking link to monitor the status and progress of your delivery. Please note:

Tracking updates may take 24–48 hours to appear after dispatch.
Some local postal services provide more limited tracking, especially after hand-off from an international carrier.

If you have not received tracking details after what seems like an unusual delay, please contact us at support@dindaz.com with your order number.

7. Customs, Duties & Import Taxes

For international orders, your package may be subject to customs duties, import taxes, and handling fees upon arrival in your destination country. These charges:

Are not included in our product prices or shipping charges
Are set by your local customs authority and are your responsibility as the recipient
May vary widely by country and by order value

We cannot predict or control these charges. If you are unsure, please check with your local customs office before placing an order.

Customs inspections and processing can also cause delivery delays beyond our estimated timeframes. We are not responsible for such delays, but we will assist where we can if you contact us.

8. Delivery Issues & Lost Parcels

If you experience any delivery issues, please follow the steps below.

8.1 Delayed Deliveries

If your parcel has not arrived within the estimated delivery window:

Check the tracking information for any updates or notices.
Check around your property and with neighbours or building management in case it was left in a safe place or accepted on your behalf.
Allow a few extra days in case of local delays, especially during busy seasons or adverse weather.

If your order is still not delivered, contact us at support@dindaz.com with your order number and tracking details. We will investigate with the carrier and keep you informed.

8.2 Parcels Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you cannot locate it:

Check with neighbours, household members, and your local post office or collection point.
Verify that the delivery address on your order confirmation is correct.

If you still cannot find the parcel, contact us. While we will assist you in investigating the issue, please note that if the carrier confirms delivery to the correct address, we may not be able to offer a free replacement or refund, as this may be considered a theft or misdelivery issue outside our control.

8.3 Lost Parcels

If a parcel is confirmed lost by the carrier (for example, no tracking updates for an extended period and no delivery), we will:

Arrange a replacement order to be produced and shipped to you, or
Offer a refund, if a replacement is not suitable or not possible

The decision will depend on the circumstances and your preference.

9. Wrong, Incomplete, or Unreachable Address

It is your responsibility to provide a complete and accurate delivery address at checkout.

If an order is returned to us or cannot be delivered because:

The address provided was incorrect or incomplete, or
The parcel was not collected or refused,

then:

If the error was ours, we will reship the order at no additional cost.
If the error was due to the information provided or lack of collection by you:
- We can resend the order once you confirm a correct address and pay any additional shipping cost.
- If you do not wish to have it resent, we may refund the product cost only (original shipping charges may not be refundable).

If we try to contact you about a returned or undeliverable parcel and receive no response within a reasonable time (for example, 14 days), we may treat the order as closed and no further action or refund will be due.

10. Force Majeure (Events Beyond Our Control)

We are not responsible for any delay or failure to deliver caused by events outside our reasonable control, including but not limited to:

Natural disasters or severe weather
War, conflict, or acts of terrorism
Strikes, lockouts, or labour disputes
Government actions or restrictions
Failures of transport networks or carriers
Widespread technical outages or cyber incidents

When such events occur, our obligations are suspended for the duration of the event. We will make reasonable efforts to inform you and minimise disruptions where possible.

11. Changes to This Delivery Policy

We may update this Delivery Policy from time to time to reflect changes in our operations, carrier options, or legal requirements. When we do, we will revise the “Last updated” date below. Significant changes may be highlighted on our website.

Last updated: 18 November 2025