Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about ordering, customization, shipping, returns, and payments at Dindaz. If you need more help, our support team is always ready to assist.

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01. About Dindaz

What is Dindaz?
Dindaz is a personalized lifestyle brand operated by Quikdin Limited, based in London and serving customers worldwide. We specialise in made-to-order physical products – including clothing, accessories, and home & living items – with both ready-made and fully customisable designs.

02. Products & Customization

Are all products made to order?

Yes. Every Dindaz product is produced on demand after you place your order. This allows flexible personalisation and helps avoid mass overproduction.

Can I customise products with my own text or logo?

In most cases, yes. Many products allow you to add your own name, message, logo, or artwork, depending on the item and design. Customisation options are shown on each product page.

Who owns the rights to my uploaded design?

You remain responsible for and retain rights to the content you upload (subject to any separate written agreement). By submitting artwork or text, you confirm that you have permission to use it and that it does not infringe any third-party rights or contain illegal or harmful content.

Can you reject a design I upload?

Yes. We reserve the right to decline or cancel any order containing content that is unlawful, hateful, abusive, discriminatory, infringing, or otherwise inappropriate for production.

03. Orders & Account

Do I need an account to place an order?

No. You can checkout as a guest. However, creating an account allows you to view order history, manage addresses, and save details for future purchases.

Can I cancel my order after placing it?

Yes, but only within 1 hour of placing the order.

  • Order cancellation is allowed within 1 hour from the time your order is submitted.
  • To request cancellation, contact us as quickly as possible at support@dindaz.com with your order number and “Order Cancellation” in the subject line.
  • If the 1-hour window has passed, the order will usually already be in processing or production and cannot be cancelled. At that stage, our standard Return & Refund Policy applies (defective, damaged, or incorrectly fulfilled items only).
Can I change items or details in my order after placing it?

Changes are handled the same way as cancellations:

  • If you need to correct details (e.g. shipping address or personalisation), contact support@dindaz.com
    within 1 hour of placing the order.
  • After that time, we cannot guarantee that changes are possible, as production may already be in progress.
I didn’t receive my order confirmation email. What should I do?

First, check your spam/junk folder. If you still cannot find it, contact support@dindaz.com with your full name and the email used at checkout, and we will resend the confirmation.

04. Billing & Shipping Details

Why do you need both billing and shipping information?

Billing information is required for payment verification and invoicing. Shipping information is used to deliver your order.

  • If your billing address and shipping address are the same, you can select this at checkout and enter it once.
  • If your shipping address is different, you must provide separate shipping details.
Can I change my shipping address after placing an order?
If you entered the wrong address, contact support@dindaz.com within 1 hour of placing your order. We will update it if the order has not progressed. After that, changes may not be possible, and misdelivery due to incorrect address may not be covered by our refund policy.

05. Shipping & Delivery

Do you ship internationally?
Yes. Dindaz ships orders worldwide. Delivery options and estimated times depend on your location and the destination country.
How long will my order take to arrive?

Your order goes through processing/production and then shipping.

  1. Processing & Production

    • Typically 1–3 business days after payment confirmation.

  2. Shipping / Delivery (after dispatch – approximate):

    • United Kingdom: around 2–5 business days

    • Europe: around 3–10 business days

    • United States & North America: around 3–8 business days

    • Rest of the World: around 7–21 business days

These timeframes are estimates and may vary due to carrier performance, customs, peak seasons, or local conditions.

How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing a tracking link or number (where tracking is available). You can use this to monitor your parcel’s progress.
Will I have to pay customs duties or import taxes?
For international orders, local customs authorities may charge duties, taxes, or handling fees when your parcel arrives. These charges are not included in our prices or shipping fees and are the responsibility of the recipient.

06. Returns, Replacements & Refunds

Do you accept returns if I change my mind or choose the wrong size?

Generally, no. Because our products are made to order, we cannot accept returns or refund orders due to:

  • Change of mind

  • Ordering the wrong size, colour, or design

  • Customer input errors (e.g. spelling mistakes in custom text)

Please review product details, size guides, and personalisation carefully before confirming your order.

When can I get a replacement or refund?

You may be eligible for a replacement or refund if:

  • The item is defective, misprinted, or damaged

  • You received the wrong item, size, or design compared to your order

  • Your parcel is lost in transit and confirmed as such by the carrier

In these cases, please contact support@dindaz.com within the timeframe stated in our Return & Refund Policy and include your order number and clear photos (where applicable).

How long do refunds take?
If a refund is approved, it is processed back to your original payment method. Please allow 14–21 working days for the refunded amount to appear on your statement, depending on your bank or card provider.

07. Sizing & Product

How do I choose the right size?
Each clothing product includes a size chart with measurements. We strongly recommend checking the size guide before ordering, especially for fitted garments. If you are between sizes, consider your preferred fit (more relaxed or more fitted).
How should I care for my printed items?

Care instructions are provided on product pages and labels, but general guidance for printed apparel includes:

  • Wash inside out with similar colours

  • Use a gentle cycle and mild detergent

  • Avoid bleach and harsh chemicals

  • Tumble dry low or, preferably, hang to dry

  • Do not iron directly on the print

Proper care helps maintain both print quality and garment longevity.

08. Payments & Security

Which payment methods do you accept?
We accept major credit and debit cards and selected online payment methods and digital wallets, depending on your region. Available options are shown clearly at checkout.
Which currencies do you use?

We typically charge in the most relevant currency for your region, for example:

  • USD for customers in the United States

  • GBP for customers in the United Kingdom

  • Other local or major currencies (such as EUR) where supported

The currency and total amount payable are shown at checkout before you confirm payment.

Is my payment information secure?

Yes. Payments are processed via secure, certified payment providers:

  • Card details are encrypted and transmitted over a secure (HTTPS) connection.

  • We do not store your full card number or security code.

  • You may be asked to complete additional verification (3D Secure / Strong Customer Authentication) for added protection.

09. Business, Team & Bulk Orders

Do you work with businesses and organizations?

Yes. Dindaz supports:

  • Staff uniforms and workwear

  • Branded merchandise and promotional items

  • Event, campaign, and corporate gifts

  • Team, club, and community apparel

We can support both smaller and larger order volumes, without strict bulk minimums.

How can I discuss a larger or ongoing project?

For business or organisational enquiries, please contact support@dindaz.com with:

  • Your organisation name

  • Type of products you are interested in

  • Expected quantities

  • Target timelines

We will respond with next steps and available options.