Refund policy
Refund & Return Policy
Last updated: October 15, 2026
Every Dindaz product is printed on demand, just for you, by our production partners. Because each item is made to order, we don’t keep stock and can’t resell returned items. This policy explains when we offer refunds, replacements, and returns. Customers in the EU and UK have additional legal rights, set out in the sections below.
1. Damaged, Defective, Misprinted, or Wrong Items
If your item arrives damaged, defective, misprinted, or isn’t what you ordered, we’ll fix it at no cost to you.
- Time limit: contact us within 30 days of delivery.
- What to send: your order number and a clear photo of the issue. If several items are affected, include one photo showing all of them.
- Resolution: a free replacement or a full refund. You don’t need to send the item back.
Examples covered: print defects, wrong print placement or colors, holes, stains, damage in transit, or the wrong product, size, or color sent.
2. Lost Packages
If your order hasn’t arrived, contact us within 30 days of the estimated delivery date. Once the carrier confirms the package is lost, we’ll send a free replacement or issue a refund.
3. Wrong Address and Unclaimed Packages
Please double-check your shipping address at checkout.
- If a package is returned because the address was incorrect or incomplete, or because it went unclaimed, we can reship it after you confirm the correct address. You’ll be responsible for the reshipping cost.
- Returned packages that aren’t claimed within 30 days are donated to charity and can no longer be reshipped or refunded.
4. Change of Mind, Wrong Size, or Wrong Color
Customers outside the EU and UK: because every item is made just for you, we don’t accept returns, exchanges, or refunds for change of mind, ordering the wrong size, or choosing the wrong color. Please check the size guide on each product page before ordering.
Customers in the EU and UK: you have a legal right to cancel. See Sections 7–9.
5. Exchanges
We don’t offer direct exchanges. If you need a different size or color, place a new order. If your item was defective or we made an error, we’ll send the correct replacement for free (see Section 1).
6. Order Cancellations Before Shipping
Production usually starts within a few hours of your order. Contact us as soon as possible if you want to cancel. If production hasn’t started, we’ll cancel and refund in full. Once production has started, we can’t cancel, but your legal rights under Sections 7–9 still apply if you’re in the EU or UK.
7. European Union – Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason.
Withdrawal period: 14 days from the day you (or a third party you name, other than the carrier) receive the goods. For orders delivered in several shipments, it starts when you receive the last item.
How to withdraw. You can use any of these options:
- Click “Withdraw from contract” on our website and confirm your withdrawal.
- Email support@dindaz.com with a clear statement that you wish to withdraw.
- Use the model withdrawal form below. Using it is optional.
To meet the deadline, you only need to send your withdrawal notice before the 14-day period ends.
Returning the goods. Send the items back within 14 days of notifying us. We’ll email you the return address. You bear the direct cost of returning the goods. Items should be unworn, unwashed, and in their original condition.
Refunds. We’ll refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice.
- We’ll use the same payment method you used for the original purchase, unless you expressly agree otherwise, and you won’t pay any fees for the refund.
- We may hold the refund until we receive the goods back, or until you provide proof that you’ve sent them, whichever comes first.
- We won’t refund the extra cost of express or premium shipping beyond our cheapest standard option.
- You’re only liable for any loss in value caused by handling the goods beyond what’s needed to check their nature, characteristics, and fit, for example wearing or washing them.
Exception: personalized items. The right of withdrawal does not apply to goods made to your specifications or clearly personalized, such as items with your own name, text, photo, or artwork added at your request. Standard Dindaz designs, where you only choose the size and color, are covered by the right of withdrawal.
Legal guarantee. EU consumers also have a 2-year legal guarantee for goods that are defective or not as described. This is separate from, and in addition to, the right of withdrawal.
8. Germany – Widerrufsrecht (Right of Withdrawal)
All the EU terms in Section 7 apply to consumers in Germany. In addition:
Withdrawal button. Our website provides a withdrawal function labelled “Vertrag widerrufen” (Withdraw from contract), followed by a confirmation button “Widerruf bestätigen” (Confirm withdrawal). It stays available throughout the withdrawal period. Your withdrawal takes effect as soon as you click the confirmation button, and we’ll confirm receipt by email.
Contact for withdrawals:
[Legal business name]
[Full postal address]
Email: support@dindaz.com
Muster-Widerrufsformular (Model Withdrawal Form)
(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)
– An [Legal business name, full postal address], support@dindaz.com:
– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)
– Bestellt am (*) / erhalten am (*)
– Name des/der Verbraucher(s)
– Anschrift des/der Verbraucher(s)
– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
– Datum
(*) Unzutreffendes streichen.
English version:
– To [Legal business name, full postal address], support@dindaz.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is sent on paper)
– Date
(*) Delete as appropriate.
9. United Kingdom – Right to Cancel
If you are a consumer in the United Kingdom, you may cancel your order within 14 days of receiving your goods, without giving a reason. The personalized-item exception in Section 7 also applies.
- Notify us by email at support@dindaz.com.
- Return the goods within 14 days of notifying us. You pay the return shipping cost.
- We’ll refund the product price and standard delivery cost within 14 days of receiving the goods back, or of receiving proof that you’ve sent them.
- We won’t refund the extra cost of express or premium shipping.
- We may reduce your refund if the goods have been handled beyond what’s needed to inspect them.
10. Refunds
Once your claim or return is approved, we’ll refund you to your original payment method. Your bank or payment provider may need 5–10 business days to post the refund. If you haven’t received it after that, contact us.
11. Your Legal Rights
Nothing in this policy limits your statutory rights under applicable consumer protection laws, including rights for goods that are defective, not as described, or not delivered.
12. Contact Us
To report a problem, cancel an order, withdraw from a purchase, or ask any question about returns, email us at:
Please include your order number and, for quality issues, photos of the item.