Terms of service

Terms of Service

Last updated: October 15, 2026

Overview

Welcome to Dindaz. In these terms, “Dindaz,” “we,” “us,” and “our”  , the operator of this store, located at United States You can contact us at support@dindaz.com.

Dindaz operates this website and online store, including all related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, and our products are produced and shipped by trusted print-on-demand fulfillment partners.

These Terms of Service (“Terms”), together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, describe your rights and responsibilities when you use the Services. By visiting, browsing, or purchasing from our store, you agree to these Terms. If you don’t agree, please don’t use the Services.

Nothing in these Terms limits any rights you have under mandatory consumer protection laws in your country of residence, including the laws of the European Union, Germany, and the United Kingdom.

1. Eligibility and Accounts

By using the Services, you confirm that you are at least the age of majority where you live, or that you are using the Services with the consent and supervision of a parent or legal guardian.

When you place an order, you agree to provide accurate, current, and complete information, including your name, email, shipping address, and payment details. You are responsible for keeping your account credentials secure and for all activity under your account.

2. Print-on-Demand Products

All Dindaz products are made to order. Each item is printed or embroidered after you place your order, which means:

• Production time: most items take 2–7 business days to produce before they ship. Shipping time is added on top of this.
• Color variation: colors may look slightly different on screen than on the finished product, depending on your device, screen settings, and the printing process. Small variations in print color and placement are normal and are not defects.
• Fabric and fit: product details, materials, and sizing are listed on each product page. Please check the size guide before ordering, since fit can vary between product types and brands.
• Mockups: product images are digital mockups intended to represent the final product as closely as possible. The finished item may differ slightly.
• Fabric disclaimers: some products have specific notes, such as light fabrics being slightly sheer or White variants appearing off-white. These are listed on the product page.

We may change, update, or discontinue any product at any time without notice.

3. Orders

When you place an order, you are making an offer to buy the products in your cart. Your order is accepted when we send an order confirmation email.

We may refuse or cancel an order, subject to applicable law, if:

• a product is unavailable;
• there is an error in pricing or product information;
• we suspect fraud or unauthorized activity; or
• we can’t verify your payment or shipping information.

If we cancel an order after you’ve paid, we’ll issue a full refund.

Cancellations by you: production usually starts within a few hours of your order. If you want to cancel, contact us as soon as possible. We can cancel only if production hasn’t started. This doesn’t affect your statutory right of withdrawal as an EU or UK consumer (see Section 7).

Products are sold for personal use only and not for commercial resale.

4. Prices and Payment

Prices are shown in the currency selected at checkout. The price you pay is the price shown when you place your order, as confirmed in your order confirmation email.

• EU and UK customers: displayed prices include VAT where required by law. Shipping costs are shown at checkout before you complete your order.
• Customers in other countries: prices may not include local taxes, customs duties, or import fees. Any such charges are your responsibility and may be collected by the carrier on delivery.

Promotions and discount codes are subject to their own terms, which apply if they conflict with these Terms.

By submitting payment, you confirm that you are authorized to use the payment method and that the information you provide is accurate.

5. Shipping and Delivery

Orders are shipped by our fulfillment partners from production facilities in the US, Europe, the UK, or other regions, depending on your location and the product. A tracking number is sent by email once your order ships.

• Delivery times are estimates, not guarantees.
• We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.
• Please make sure your shipping address is correct. Packages returned because of an incorrect, incomplete, or unclaimed address can be reshipped at your cost, as described in our Refund & Return Policy.
• Risk of loss: for consumers, risk passes to you when the goods are delivered to you or a person you nominate. For non-consumer buyers, risk passes when the goods are handed to the carrier, unless applicable law states otherwise.

See our Shipping Policy for full details.

6. Returns, Refunds, and Damaged Items

Because our products are made to order, returns and refunds are handled according to our Refund & Return Policy, which forms part of these Terms. In summary:

• Damaged, defective, misprinted, or wrong items are replaced or refunded free of charge if reported within 30 days of delivery.
• Lost packages are replaced or refunded if reported within 30 days of the estimated delivery date.
• Change of mind or wrong size is not eligible for a refund, except where the law gives you a right of withdrawal (see Section 7).

7. EU, Germany, and UK Consumer Rights

If you are a consumer in the European Union, Germany, or the United Kingdom:

• Right of withdrawal: you may withdraw from your purchase within 14 days of receiving your goods, without giving a reason, as set out in our Refund & Return Policy. You bear the direct cost of returning the goods.
• Personalized items: the right of withdrawal does not apply to goods made to your specifications or clearly personalized, such as items with your own name, text, or artwork. Standard Dindaz designs where you only choose size and color are covered.
• Withdrawal function: our website provides an electronic withdrawal function, labelled “Withdraw from contract” / “Vertrag widerrufen”, that stays available during the withdrawal period.
• Legal guarantee: you are entitled to the statutory 2-year legal guarantee for goods that are defective or not as described. This applies in addition to the right of withdrawal and any voluntary policy we offer.
• Consumer dispute resolution (Germany): we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). Please contact us directly at support@dindaz.com, and we’ll do our best to resolve any issue.

8. Intellectual Property

All content on the Services, including designs, artwork, graphics, logos, text, product images, and the Dindaz name and brand, is owned by Dindaz or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Buying a product gives you ownership of that physical item only. It does not give you any right to copy, reproduce, sell, or commercially use the designs printed on it.

You may not copy, reproduce, modify, distribute, or create derivative works from any of our designs or content without our prior written consent.

Report infringement: if you believe any content on our store infringes your intellectual property rights, contact us at support@dindaz.com with details, and we’ll review it promptly.

9. Custom or Personalized Orders

If we offer personalization and you submit text, images, or artwork (“Customer Content”), you confirm that:

• you own or have permission to use the Customer Content;
• it doesn’t infringe anyone’s copyright, trademark, privacy, or other rights; and
• it isn’t unlawful, hateful, obscene, or offensive.

We may refuse to produce any order containing Customer Content we consider inappropriate or infringing. You are responsible for any claims arising from Customer Content you provide.

10. Reviews and Feedback

If you submit reviews, comments, photos, suggestions, or other feedback (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and publish it in connection with the Services and our marketing.

You confirm that your Feedback is honest, is your own, doesn’t infringe anyone’s rights, and discloses any incentive you received for submitting it. We may remove Feedback that is unlawful, misleading, offensive, or violates these Terms. We do not publish fake reviews or reviews written by anyone other than real customers.

11. Third-Party Services and Links

Our store relies on third-party providers, including Shopify (store platform), payment processors, fulfillment partners, and shipping carriers. Their services are subject to their own terms and privacy policies.

The Services may also link to third-party websites. We are not responsible for their content, products, or practices.

12. Relationship with Shopify

Dindaz is powered by Shopify. All purchases are made directly with Dindaz, not with Shopify. Shopify is not responsible for any aspect of your purchase. See our Privacy Policy and Shopify’s Privacy Policy for how your information is processed.

13. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Services, you acknowledge that you’ve read it. We share only the information needed to fulfill your order, such as your name, shipping address, and order details, with our fulfillment and shipping partners.

14. Prohibited Uses

You agree not to use the Services:

• for any unlawful, fraudulent, or malicious purpose;
• to infringe our intellectual property or anyone else’s;
• to harass, abuse, or harm others;
• to upload viruses or malicious code;
• to scrape, copy, or extract content or designs from our store with bots, crawlers, AI tools, or similar automated means;
• to place orders for resale or commercial reproduction of our designs; or
• to interfere with or bypass any security features.

Automated agents: any software agent or AI tool acting on someone’s behalf must clearly identify itself as an agent and must not imitate human behavior or bypass CAPTCHAs or similar measures. We may restrict or block automated access at any time.

We may suspend or terminate access for anyone who violates these Terms.

15. Disclaimer of Warranties

Except as stated in these Terms, our Refund & Return Policy, or as required by law, the Services are provided “as is” and “as available.” We don’t guarantee that the Services will be uninterrupted, error-free, or secure.

This section does not affect your statutory rights, including the legal guarantee for defective goods available to EU, German, and UK consumers.

16. Limitation of Liability

To the fullest extent permitted by law, Dindaz and our partners, affiliates, service providers, and licensors are not liable for indirect, incidental, special, or consequential damages, including lost profits or data, arising from your use of the Services or our products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

However, nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• intentional misconduct or gross negligence;
• breach of essential contractual obligations (in Germany, liability for slight negligence is limited to foreseeable, typical damages); or
• any other liability that cannot be excluded or limited under applicable law, including mandatory product liability and consumer protection laws.

17. Indemnification

If you breach these Terms, violate any law, or infringe anyone’s rights, you agree to compensate Dindaz for any resulting third-party claims, losses, or costs, including reasonable legal fees, to the extent permitted by law. This section does not apply to consumers where prohibited by applicable consumer protection law.

18. Errors and Inaccuracies

We try to keep all information accurate, but occasionally there may be errors in product descriptions, prices, availability, or shipping times. We may correct errors and update information at any time. If an error affects an order you’ve placed, we’ll contact you, and you may cancel for a full refund.

19. Termination

We may suspend or end your access to the Services if you violate these Terms. Sections that by their nature should continue, such as Intellectual Property, Limitation of Liability, and Governing Law, will remain in effect after termination. Any orders already accepted will still be fulfilled or refunded.

20. Governing Law and Disputes

These Terms are governed by the laws of [State/country of your business registration, e.g., the State of Wyoming, USA], without regard to conflict-of-law rules.

If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring claims in the courts of the country where you live. This applies in particular to consumers in the EU, Germany, and the UK.

21. Severability

If any part of these Terms is found unlawful or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in effect.

22. Entire Agreement and Waiver

These Terms, together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, are the entire agreement between you and Dindaz regarding the Services. If we don’t enforce a right or provision, that doesn’t waive it.

23. Assignment

You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to another business, provided this doesn’t reduce your rights as a consumer.

24. Translations

If these Terms are provided in another language and there’s a conflict, the English version prevails, except where applicable law requires otherwise.

25. Electronic Communications

By using the Services or placing an order, you agree that we may send you order confirmations, shipping updates, and other service-related messages by email. Marketing emails are sent only with your consent, and you can unsubscribe at any time.

26. Changes to These Terms

We may update these Terms from time to time. The latest version will always be on this page, with the “Last updated” date. Changes don’t apply to orders placed before the update. We’ll notify you of material changes where required by law.

27. Contact Us

Dindaz
Email: support@dindaz.com